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Privacy policy

Last updated: October 2026.

This policy explains which personal data we collect when you visit the Cassonade Club website, place an order or subscribe, why, and what your rights are.

Who is responsible for your data?

Virginie Defrance (Cassonade Club), Rue des Anciens Étangs 55/01, 1190 Forest, Belgium. Company number (BCE): BE 1039.823.766.
For any question about your data: hello@cassonade-club.com.

What data and why?

  • Orders and subscriptions: name, email address, delivery and billing addresses, phone number, content of orders and subscriptions. To prepare and deliver your orders, manage your subscriptions, returns and invoices (performance of the contract), and meet our accounting and tax obligations (legal obligation).
  • Customer account: your login details and order history, so you can follow your orders and manage your subscriptions.
  • Payment: handled by our payment provider Mollie. We never receive or store your card details.
  • Newsletter: your email address, only if you sign up (consent). You can unsubscribe at any time with the link in every email.
  • Contact form: the information you send us, so we can reply.
  • Browsing the site: see our cookie policy.

Who are they shared with?

Only with the service providers our services need: our payment provider (Mollie), our shipping service Sendcloud and the carriers it hands parcels to for delivery, our hosting provider (OVHcloud) and our accountant. We never sell or rent your data.

How long do we keep it?

  • Order data and invoices: for the legal retention period of accounting documents.
  • Customer account: as long as your account is active, or until you ask us to delete it.
  • Newsletter: until you unsubscribe.
  • Contact messages: as long as needed to handle your request.

Your rights

You can ask at any time to access your data, have it corrected or deleted, restrict its use, object to its processing, receive it in a reusable format, and withdraw your consent (for example for the newsletter). Write to us at hello@cassonade-club.com.

If you think your data is not being handled properly, you can lodge a complaint with the Data Protection Authority: www.dataprotectionauthority.be.